Keynote Speaking and Workshop

In the dynamic world of business, change isn't merely a possibility; it's a necessity for progress and prosperity. Organizations striving to thrive and adapt to evolving market dynamics require leaders who can navigate and lead successful transformations.

Book Whitnee to Speak on: "Becoming A Change Catalyst". This powerful presentation  is a captivating keynote  that empowers support leaders with the tools, strategies, and mindset needed to guide their teams through profound periods of change and transformation.

Why Choose This Keynote:

• Expert Insights: Benefit from the extensive experience of Whitnee Hawthorne, former VP of Customer Support at Jetblue,  CCO of Navan and accomplished change catalyst.

• Practical Strategies: Discover actionable strategies and methodologies that inspire and drive transformation within your support teams.

• Adaptive Mindset: Cultivate the leadership mindset necessary to thrive amidst change, fostering resilience, and innovation.

• Proven Success: Learn from real-world case studies and success stories that illustrate the power of change leadership.

• Enhanced Team Performance: Equip your support leaders to inspire and motivate their teams, leading to improved efficiency, engagement, and customer satisfaction.

Attendees will walk away ready (and excited) to act today:

• Navigating the Change Landscape: Understand the dynamics of change and transformation in today’s business environment. Explore the drivers of change, from technological advancements to shifting customer expectations, and how they impact support operations.

• The Role of Support Leaders: Recognize the critical role support leaders play as change catalysts within their organizations. Learn how to effectively lead, inspire, and guide support teams through times of transition.

• Building a Change-Ready Culture:  Explore strategies for cultivating a culture that embraces change and innovation. Discover the importance of fostering adaptability, resilience, and a growth mindset within your support organization.

• Effective Communication:  Master the art of clear and empathetic communication during times of change. Develop strategies to keep your support team informed, engaged, and motivated throughout the transformation process.

• Measuring Success:  Define key performance indicators (KPIs) and metrics to evaluate the impact of change on your support operations. Learn how to track progress, make data-driven decisions, and continuously improve.